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Visiting the Emergency Room (the ER) of a hospital can be a traumatic and stressful experience for anyone. Taking a moment to learn how the ER works and what to expect can help reduce anxiety and ensure a smoother process should you or a loved one require emergency services. The ER is also often referred to as the Emergency Department.
1. If you’re in need of medical care after office hours, find out if your health plan offers a toll-free advice line. Many plans have toll-free numbers that you can call to speak with a nurse who can help you decide if a trip to the ER is even necessary.
2. Some ERs, especially at large hospitals, are divided into different divisions such as pediatric ER for children, trauma services, and observation units. ERs may also offer a “fast track” option for those with less severe problems.
3. The American College of Emergency Physicians recommends keeping an “emergency file” containing your insurance cards, a list of all medications you are taking, a list of any chronic conditions you may have, operations you have had, and allergies (particularly drug allergies) that you have. These can be kept in a folder that you can easily grab on the way out the door should an ER visit be necessary. You can also include copies of recent laboratory or diagnostic test results. Doing so may help reduce both the cost and waiting time associated with your ER visit.
4.Calling an ambulance may restrict your choices of an ER facility, since ambulance drivers may be required to take you to the nearest facility that is accepting patients. However, calling 9-1-1 is always best if your emergency situation poses any threat to life or if you are physically unable to travel by car. The paramedics who arrive on the scene can begin treating your emergency immediately and can continue treatment en route to the hospital.
As a result, ambulances are turned away from emergency departments once every minute on average and patients in many areas may wait hours or even days for a hospital bed. Moreover, the system is ill-prepared to handle surges from disasters such as hurricanes, terrorist attacks, or disease outbreaks. The Institute of Medicine's Committee on the Future of Emergency Care in the United States Health System was convened in 2003 to examine the state of emergency care in the U.S., to create a vision for the future of emergency care, including trauma care, and to make recommendations to help the nation achieve that vision.
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